We have had huge, major, ridiculous problems with AT&T since we moved. The guy who installed our interwebs apparently wrote down that he installed everything. People at AT&T couldn't read his handwriting and wouldn't believe we didn't have all of those services. Major charges and made-up fees later, I had a cow.
I called this gal literally twice a day for two weeks, then started texting her so she could remember what I said, until the problem was (mostly) fixed. There was still an extra $55 charge that shouldn't have been there, but compared to what the bill was originally, it was almost a win. So I growled a grumble and decided to move on with life.
Then AT&T decided they were really, really sorry. It has been AWESOME. Hello, ridiculously high rebates, discounted service, more rebates, coupons in the mail, and a "Thanks for being our customer" letter from the V.P. of the company. I know his secretary probably did a bulk mailing of those, but whatever. They have made up for my weeks of frustration and I am still a happy customer.
Plus, we all know AT&T is way better than Verizon.
Pestering companies has become a recurring theme. I long ago learned it paid off big time to politely bother companies when something didn't go right. They want to know. For example, a manager at Home Depot closed down a section of their store 30 minutes early, wouldn't unlock the gate for me to load up some trees (Seriously? I knew exactly what I want. Big purchase, I need five minutes of your time), and I knew from experience this was a HUGE, MAJOR retail no-no.
So I wrote a very polite letter to Home Depot about it. You know what happened? Half of my trees were free. FREE TREES!
The moral of the story is to be a polite pest. Tell people what you want! Your companies will thank you.
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